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User Guide & Manual Testing Handbook

Step-by-step instructions for every user type of the arroFly platform — customers, B2B travel agencies and the internal team — including demo credentials for manual testing.

Tip: Ctrl + P → choose “Save as PDF”

Page 1 · Platform Overview

What this platform does

arroFly is a visa consultancy platform with a customer portal, a B2B marketplace for travel agencies and a complete admin back office. Customers and agencies submit single-page visa applications with documents; the internal team processes files, verifies payments, manages content and tracks every application with a unique tracking code.

User roles & access

User type Where they log in What they can do
Customer Login button (site navbar) Apply for visas, upload documents, track applications, pay installments, chat with the assigned counselor.
Partner Agency (B2B) Agency Login (navbar / login page) Registers with trade licence, gets admin-verified, uploads many client passports and tracks its own files + commissioned files.
Super Admin / Admin /admin Everything: applications, agency approval, payments, accounting, content, settings, reports.
Visa Officer / Counselor /admin Process applications (counselors see the files assigned to them), appointments, tasks, leads.
Document Officer /admin Application file management and document verification tasks.
Accounts /admin Payment verification, invoices, expenditures, bank ledger, daily closing.

Key URLs

  • Website: https://www.arrofly.com
  • Admin panel: https://www.arrofly.com/admin
  • Agency login (Agency tab on the login page): https://www.arrofly.com/login?tab=agency
  • Public tracking (no login): https://www.arrofly.com/track-visa
  • PDF tools (public): https://www.arrofly.com/pdf-tools
  • This guide: https://www.arrofly.com/user-guide
arroFly · User Guide & Manual Testing Handbook · Page 1

Page 2 · Setup & Demo Credentials

Getting started

  1. Start the application: php artisan serve (or use your configured local domain) — assets via npm run dev or npm run build.
  2. Seed the demo accounts (idempotent, safe to re-run): php artisan db:seed --class=DemoUsersSeeder
  3. Open the website and follow the walkthroughs on the next pages.

Demo credentials (all user types)

Created by the DemoUsersSeeder. These exist for manual testing only — remove them before going live.

User type Email Password Notes
Super Adminsuperadmin@demo.testSuperAdmin123!Full access to everything.
Adminadmin@demo.testAdmin123!Same modules as Super Admin.
Visa Officerofficer@demo.testOfficer123!Applications, appointments, tasks, leads.
Counselorcounselor@demo.testCounselor123!Sees only applications assigned to them.
Accountsaccounts@demo.testAccounts123!Payments, invoices, expenditures, ledger.
Document Officerdocofficer@demo.testDocOfficer123!File manager & documents.
Agency (approved) agency@demo.test Agency123! B2B portal ready — “Demo Sky Travel Agency”.
Agency (pending) pending.agency@demo.test Pending123! “Pending Ocean Tours” — blocked until an admin approves.
Customer customer@demo.test Customer123! Has one sample application with a tracking code.
arroFly · User Guide & Manual Testing Handbook · Page 2

Page 3 · Customer Journey

Testing as a customer

Login with customer@demo.test / Customer123!

  1. Dashboard. After login you land on the dashboard — the seeded sample application appears with its tracking code (format ARRO-XXXXXXXX) and payment progress.
  2. Browse visas. Home → Countries or Services → open any visa card to see details (fee, processing time, requirements, checklist).
  3. Apply. From the visa detail page press Apply. The single-page form opens with five sections:
    • Applicant Information — name, mobile, optional email, country of application, addresses, previous travel (+ visited country rows).
    • Personal & Family — marital status (spouse fields appear when Married), religion, gender, guardian, occupation & education checkbox-gated tables.
    • Destination & Visa Service — locked to the selected visa.
    • Passport Credentials — number, expiry (must be 6+ months valid), passport books, lost passport.
    • Document Submissions — Passport scan, Photo & Police Clearance required (+ GD copy PDF when lost passport = Yes); optional extras depend on the visa type.
  4. Validation check. Press Submit File For Processing with empty fields — every missing required field and document is listed at once; the sidebar shows a live Documents Ready counter.
  5. Submit. Fill everything, tick the declaration checkbox and submit — a success panel shows your official tracking ID, plus View HTML Email Table (live preview / HTML code / copy / download), Print / Save as PDF (multi-page A4 file copy) and New Application.
  6. Track. Dashboard → the application → status timeline, uploaded documents grouped by folder, appointments, payment summary.
  7. Pay. From the application view press Make a Payment, choose a payment step & method, submit the transaction (bKash/Nagad style details) — the invoice becomes downloadable once Accounts approves it.
  8. Chat. Open the conversation on an application and exchange messages with the assigned counselor.
  9. Public tracking. Log out, open Visa Tracker and search by tracking code (no login needed).
arroFly · User Guide & Manual Testing Handbook · Page 3

Page 4 · Agency (B2B) Journey

Testing as a travel agency

  1. Find the entry point. Press Login on the site navbar and switch to the Agency Login tab (customer and agency login share one page).
  2. Register the business. On Register your Agency submit: Business/Agency Name, Owner Name, email, phone, password, Trade Licence copy (JPG/PNG/WEBP/PDF) and Owner photo. The request is stored as Pending Verification — no portal access yet.
  3. Confirm the lock. Try logging in with pending.agency@demo.test / Pending123! — the portal refuses with “pending admin verification”.
  4. Admin approves. As superadmin@demo.test open the admin panel → Partner Agencies → review the trade licence → press Verify & Approve. The agency turns Active and its login receives the Partner Agency role.
  5. Agency login. Log in on the Agency Login tab with agency@demo.test / Agency123! — you land on the dashboard.
  6. Upload many passports. Browse visas and submit the single-page application once per client passport — every submission gets its own tracking code and appears on the agency dashboard.
  7. Track your own files. Admin panel → Visa Applications: the agency sees exactly the passports it uploaded plus any files linked to it through commissions — never other agencies’ files.
  8. Suspension check (optional). An admin can set the agency to Suspended — its portal login is then blocked until reactivated.
B2B note: commissions are recorded by the admin (Partner Agencies → Commissions). Commission-linked files show up in the agency’s application list next to its own uploads.
arroFly · User Guide & Manual Testing Handbook · Page 4

Page 5 · Admin & Staff Journey

Testing the back office

Login at https://www.arrofly.com/admin as superadmin@demo.test / SuperAdmin123!

  1. Dashboard. Widgets show application counts, revenue, pending payments and charts (reports page has the detailed breakdown).
  2. Process an application. Visa Applications → open one: the processing page shows every form section (applicant, passport, employment & education history, travel, declaration), total paid/due, plus tabs for the Document File Manager, Internal Notes, Appointments and Tasks.
  3. Assign a counselor. Use the Assign table action — the counselor then sees this file (and only their files) in their own panel; chat opens between them and the customer.
  4. Change status. Edit the application status — every change is written to the status log timeline the customer sees.
  5. File manager. Upload missing documents straight into the correct folder (one upload action per document type) or replace/delete files.
  6. Approve agencies. Partner Agencies → pending requests carry a Verify & Approve action; manage commission records here too.
  7. Content management. Services (photo auto-crops to 800×800, required), Countries (flag image optional), Categories (icon optional + per-category document checklist), Pages, News, FAQs, Testimonials, Site Settings.
  8. Payments & accounting (Accounts role). Verify customer transactions (pending → paid) so invoices unlock; manage expenditures, bank ledger and daily closing.
  9. Leads CRM. Track prospective clients with activities and conversion status.

Role scope sanity checks

  • Counselor login sees only assigned applications (assign one first as admin).
  • Document Officer login reaches applications & tasks for file handling.
  • Accounts login reaches financial modules but not content management.
  • Customer login at /admin is forbidden.
arroFly · User Guide & Manual Testing Handbook · Page 5

Page 6 · Manual QA Checklist

Quick step-by-step checklist

# Check Login as Result
1 Customer dashboard shows the seeded application + tracking code Customer ☐ Pass   ☐ Fail
2 Apply form blocks submission until all required fields & 3 required documents are provided Customer ☐ Pass   ☐ Fail
3 Lost passport = Yes adds the GD copy (PDF) requirement; switching back to No removes it Customer ☐ Pass   ☐ Fail
4 Passport expiry under 6 months is rejected Customer ☐ Pass   ☐ Fail
5 Success panel: tracking ID, HTML email table, print / save as PDF, new application Customer ☐ Pass   ☐ Fail
6 Payment submission creates a pending transaction; invoice downloads after approval Customer + Accounts ☐ Pass   ☐ Fail
7 Public tracking finds the application by tracking code without login Guest ☐ Pass   ☐ Fail
8 Agency registration stores business name, trade licence & owner photo as pending Agency (new) ☐ Pass   ☐ Fail
9 Pending agency is blocked at the Agency Portal Agency (pending) ☐ Pass   ☐ Fail
10 Admin “Verify & Approve” activates the agency; its login then works Super Admin + Agency ☐ Pass   ☐ Fail
11 Agency sees only its own + commissioned applications in the panel Agency ☐ Pass   ☐ Fail
12 Counselor sees only assigned applications after assignment Counselor ☐ Pass   ☐ Fail
13 Status changes appear in the customer tracking timeline Admin + Customer ☐ Pass   ☐ Fail
14 Service photo is cropped to 800×800 on upload; country flag / category icon optional Admin ☐ Pass   ☐ Fail
15 Accounts: payment verification, invoice, expenditure & daily closing work Accounts ☐ Pass   ☐ Fail

Automated coverage: the full test suite (php artisan test) already verifies these flows — this checklist is for hands-on acceptance testing of the same steps.

arroFly · User Guide & Manual Testing Handbook · Page 6